FAQ
How is the service different to the old Children's Team model?
Te Whiri Ora’s values are based on whānau led practice. It is strength focused and aims to use the whānau’s strengths and resources before adding in additional support/services. The service uses a holistic approach and evokes Te Whare Tapu Wha- looking at the whole of the whanau and the four corners, Tinana (Physical), Wairua (Spiritual), Hinengaro (Mental) and the main focus Whānau (Family). Whānau are at the centre of the pathway and are involved every step of the way in making the best decisions for themselves and extended whānau.
See pathway- link to pathway
Who is the panel?
Panel is a very helpful resource for whānau and the professionals working alongside them. In the Te Whiri Ora pathway panels are now call Mahi Tahi. If a Mahi Tahi takes place whānau will be asked to participate in the process. If they are unable to attend then a representative will feedback to them exactly what was spoken to in the room and they also may have questions/solutions they want discussed at the Mahi Tahi. Consent will be sort from the whānau before a Mahi Tahi takes place.
Who might be present at a Mahi Tahi?
The Mahi Tahi members will support principles and practice. There maybe people present at the Mahi Tahi who have specialist knowledge in certain areas that may be helpful to the whānau and professionals working alongside the whānau. The whānau will give consent and will be aware of who is in the room at the Mahi Tahi and the role they play within the community.
Who can I refer to the service?
Te Whiri Ora has two request for service forms, a form for whānau to fill in themselves and an agency Request for Service form to be filled in with or on behalf of whānau with their consent. Anyone will be able to make a request for service for a whānau that may benefit from a coordinated whānau focused response.
What happens if the whānau situation does not fit the service?
If the whānau situation does not fit the service or they choose not to be a part of Te Whiri Ora they will be guided to services that may be more appropriate for their current situation and needs. If an agency has referred the whānau to the service then the agency referrer will be supported by kaiwhiri to guide whānau to appropriate services.
How does RSRT and Te Whiri Ora work together?
Right Service Right Time and Te Whiri Ora are both governed by the same set of agency representatives. At a practicing level the Right Service Right Time co-ordinator and the Te Whiri Ora team will work alongside each other to support whānau down the right pathway and ensure they receive the services whānau think are appropriate at the time of request.
Te Whiri Ora’s values are based on whānau led practice. It is strength focused and aims to use the whānau’s strengths and resources before adding in additional support/services. The service uses a holistic approach and evokes Te Whare Tapu Wha- looking at the whole of the whanau and the four corners, Tinana (Physical), Wairua (Spiritual), Hinengaro (Mental) and the main focus Whānau (Family). Whānau are at the centre of the pathway and are involved every step of the way in making the best decisions for themselves and extended whānau.
See pathway- link to pathway
Who is the panel?
Panel is a very helpful resource for whānau and the professionals working alongside them. In the Te Whiri Ora pathway panels are now call Mahi Tahi. If a Mahi Tahi takes place whānau will be asked to participate in the process. If they are unable to attend then a representative will feedback to them exactly what was spoken to in the room and they also may have questions/solutions they want discussed at the Mahi Tahi. Consent will be sort from the whānau before a Mahi Tahi takes place.
Who might be present at a Mahi Tahi?
The Mahi Tahi members will support principles and practice. There maybe people present at the Mahi Tahi who have specialist knowledge in certain areas that may be helpful to the whānau and professionals working alongside the whānau. The whānau will give consent and will be aware of who is in the room at the Mahi Tahi and the role they play within the community.
Who can I refer to the service?
Te Whiri Ora has two request for service forms, a form for whānau to fill in themselves and an agency Request for Service form to be filled in with or on behalf of whānau with their consent. Anyone will be able to make a request for service for a whānau that may benefit from a coordinated whānau focused response.
What happens if the whānau situation does not fit the service?
If the whānau situation does not fit the service or they choose not to be a part of Te Whiri Ora they will be guided to services that may be more appropriate for their current situation and needs. If an agency has referred the whānau to the service then the agency referrer will be supported by kaiwhiri to guide whānau to appropriate services.
How does RSRT and Te Whiri Ora work together?
Right Service Right Time and Te Whiri Ora are both governed by the same set of agency representatives. At a practicing level the Right Service Right Time co-ordinator and the Te Whiri Ora team will work alongside each other to support whānau down the right pathway and ensure they receive the services whānau think are appropriate at the time of request.