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Te Whiri Ora values all feedback and complaints about the care and service we provide to help us continuously improve.
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Complaints Procedure
Complaints should initially be made to our Clinical Leads:
Kate Walkinshaw – 027 886 5780 or Aroha Wetere – 022 059 6305
If you consider your complaint has not been resolved, please contact:
Victoria Newcombe, Chair Right Service Right Time – 021 077 0838
You can also choose to escalate your complaint to the NZ Health and Disability Commissioner’s Officer – 0800 11 22 33
Your Health Rights
For more information visit the Health and Disability Commissioner or download the Code of Rights Poster.
Kate Walkinshaw – 027 886 5780 or Aroha Wetere – 022 059 6305
If you consider your complaint has not been resolved, please contact:
Victoria Newcombe, Chair Right Service Right Time – 021 077 0838
You can also choose to escalate your complaint to the NZ Health and Disability Commissioner’s Officer – 0800 11 22 33
Your Health Rights
- The Code establishes the rights of consumers, and the obligations and duties of health care providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act and includes:
- the right to be treated with respect
- the right to freedom from discrimination, coercion, harassment, and exploitation
- the right to dignity and independence
- the right to services of an appropriate standard
- the right to effective communication
- the right to be fully informed
- the right to make an informed choice and give informed consent
- the right to support
- rights in respect of teaching or research
- the right to complain.
For more information visit the Health and Disability Commissioner or download the Code of Rights Poster.